Terms & Conditions

Terminology

Seller: Espenmil Ltd.

Store: the Seller's online store is located at: www.aboutww2militaria.com

Customer: a person using the Seller's store.

Goods: items in the Store accompanied by their relevant photographic images and written descriptions. The following grades are used to describe the condition of the goods: Mint, Perfect, Excellent or fine, Good, Average, Poor
Order: a customer's duly executed request for purchase and delivery of Goods.
Means of Communication with the Seller: a contact form or chat, Email address or phone number published in the Store

 

By placing an Order at the Store, the Customer voluntarily agrees to the following provisions:

1. Ordering and paying

1.1 The Customer completes the Order online at the Shop, or by sending an email using one of the Means of Communication with the Seller.

 

1.2 After receiving the Customer's Order, the Seller will inform the Customer- within one days- regarding the appropriate method of payment and relevant shipping procedures to follow. On the pages Payment options and Delivery information, the Client can get acquainted with preliminary information about the methods, terms and prices.
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1.3 Unless an order has been agreed upon to stay open for longer, an order can be cancelled if payment has not been not received within 3 days.

2. Customer Data and Privacy

2.1 The Customer is responsible for providing the correct data when registering and placing an Order, such as:
 

First name

Last name

Contact phone number, including a city code, if necessary

Email address

Postal address for delivery of Goods, including zip code

 

2.2 The Customer is personally responsible for any delivery problems caused by providing incorrect information.

 

2.3 All personal data provided by the Customer to the Seller is considered to be confidential information that cannot be disclosed to third parties without the Customer's consent, except for cases in which relevant personal information must to be provided to relevant third parties to process orders and deliver Goods, as well as cases provided by the law. 

2.4 Issues related to the processing of the Client's personal data are governed by the Seller's Privacy Policy

 

3. Money back guarantee

3.1 The period of inspection (verification) of Goods by the Customer is 15 days from the date of receipt of the Customer's order. During this period, the Customer, if not completely satisfied with the Goods, has the right to return them to the Seller. The Seller shall refund the full amount paid for the Goods (including postage expenses, as well as any postage costs incurred in the shipment of goods to the Customer) into the Customer's account, not later than 14 calendar days from the date of receipt of the Goods by the Seller.

 

3.2 Goods must be returned in the condition in which they were originally sold without damage, cleaning, or other modifications. Otherwise, the customer forfeits the right to receive a refund for the returned Goods.

 

3.3 Before returning the Goods, the Customer must first contact the Seller using one of the Means of Communication with the Seller. The Seller will provide the Customer with the current return address and delivery instructions. Ignoring the Seller's instructions to return the Goods may result in the loss of the Goods or additional charges. The Seller shall not be liable for any damages if the Customer ships the Goods to an unconfirmed address.

 

3.4. The Customer shall pay the postage expenses for the return of the Goods and is responsible for any possible damage and loss of the Goods in transit.

 

3.5. If mutually agreed upon, the Customer may be offered a store credit (instead of a refund) equal to the amount of the original returned Goods.

 

3.6. After 15 days the Order is considered finalized/completed, and therefore any sold goods no longer are eligible for a store return.

4. The right to submit a claim

4.1 Unless otherwise agreed in writing, the return of the Goods can be made after 15 days if the Goods are found and proven to be not original. The unoriginality of the Goods must be confirmed by the expertise of 2 independent and reputable experts, providing a detailed explanation of their opinion and evidence of inauthenticity/ unoriginality.

 

The Seller strongly recommends verifying the authenticity of the Goods before purchase, using various thematic forums or the help of other collectors and experts on military antiques.

 

4.2 The Seller shall refund the amount of money paid for the Goods to the Customer's current account no later than within 14 calendar days from the moment of receipt of the returned Goods from the Customer.

 

4.3 The Customer shall pay for any return postage expenses, as well as being liable for any possible damage and/or loss of the Goods in transit.

 

4.4 Goods must be returned in the condition in which they were originally received, without damage, cleaning, or other alterations. Otherwise, the customer shall lose the right to a full refund.

 

4.5 By mutual agreement, instead of a refund for the returned Goods, the Customer may instead be offered a store credit equal to the amount of the returned goods.

 

4.6 Before returning the Goods, the Customer must first contact the Seller using one of the Means of Communication with the Seller. The Seller will provide the Customer with the current return address and delivery instructions. Ignoring the Seller's instructions regarding returning the Goods may result in loss of the Goods or additional charges. The Seller shall not be liable for any damages if the Customer ships the Goods to an unconfirmed address.

5. Justifications for the Seller's refusal to fulfill the Order

5.1 The Seller has the right, without penalty, to withdraw from the obligation to fulfill the Customer's Order in the following cases:
 

5.1.1 The Goods ordered by the Customer are out of stock
 

5.1.2 The Customer doesn't fulfill the conditions described in clause 9.1 of this Agreement.
 

5.2 If the Seller is unable to fulfill the Order, the Customer is notified and the order is canceled.

6. Delivery of Goods and Delivery Services

6.1 Delivery of Goods shall be made according to the terms of the Delivery Service selected by the Customer.

 

6.2 The Seller ships Orders worldwide, packing the Goods well to prevent any damage. Full value insurance is highly recommended as the Seller is not responsible for the performance of the Delivery Services or any damage incurred during shipment. The Customer is responsible for any fee(s) incurred from local customs duties and/or limitations concerning prohibited and/or restricted items from being imported into his/her country. It is recommended that the Customer familiarize him/herself with the local legislation before purchasing.

 

6.3 Delivery of the Goods to the Customer takes place from the main warehouse of the Seller located in Estonia / EU.  

 

7. LAYAWAY (Installment purchase)

7.1 Upon the Customer's request, the Seller provides an interest free layaway plan to the Customer, according to a payment plan agreed upon with the Customer in advance. To create a layaway plan, a non-refundable deposit of 20% of the total cost of the Order is required from the Customer, unless otherwise agreed upon. The length of the installments and the number of payments depend on the total cost of the Order. Request additional information using one of the Means of Communication with the Seller.

 

7.2 If the Customer cancels the Layaway Plan for any reason, or if the Customer fails to comply with the payment schedule agreed upon with the Seller, the Seller reserves the right to keep the deposit (20% of the total order value) as an administrative charge and as compensation (restocking fee) for the disruption caused by the Customer. Thus, a Customer who does not follow the installment plan will lose both the 20% down payment, as well as the ability to acquire the Goods in question.

 

7.3 After completing a Layaway Purchase with full payment and receipt of the Goods, the Customer, for any reason, wants to return the Goods, the Seller in such case reserves the right to withhold the deposit amount (20% of the total order value) as an administrative fee and as compensation for any lost profits due to the Goods having not been available for sale while being reserved for the Customer. Thus, the Customer will be paid the full price of the goods minus the deposit amount.

 

7.4 By mutual agreement, instead of refunding the payment, the Customer may be offered the option of a store credit valid towards purchases of the same amount as the returned goods.

8. Sales

8.1 Discounts are valid during the specified sales period for all goods, except consignment (commissioned) Goods and already discounted Goods. Discounts cannot be cumulative: in other words more than one discount cannot be applied to the same item(s) at the same time. As such, discount coupons are not applicable during sales periods.

9. Liability

9.1 By carrying out any action at the Store, the Customer hereby confirms that:
 

9.1.1 The Customer is of legal age (18+), or such a person constitutes a legal entity and his/her representative has all rights to use the Store on behalf of this legal entity.

9.1.2 The Customer complies with all the terms and conditions of using the Store.
 

9.2 Full or partial use of photographs, illustrations, texts, code, etc. or other material derived from the Seller's Store web site is prohibited without the Seller's written consent.

 

9.3 The Seller reserves the right (without prior notice) to unilaterally amend or change this Agreement (including the price of Goods), by publishing updates, which take effect immediately, and remain valid until such time as superseded by any new published modifications.